This page contains samples from my professional portfolio.
If anything interests you, feel free to email me at micshar1992@gmail.com.
You can also read my résumé here.
FedEx Ground SOP
Release notes for solar generator app
Cybersecurity runbook procedure
Monthly docs status report (keeps managers and stakeholders informed)
I help drive customer loyalty and company trust through efficient, frustration-free content.
Because technical writing is more than writing: it's respect.
And I refine from big-picture business goals down to each word to support that respect.
| Writing and project skills | Computer science | Tools |
|---|---|---|
| Structured authoring / XML DITA | HTML5 | Swagger (OpenAPI) |
| Content management | CSS | Google Workspace |
| Chicago Manual of Style | Bootstrap | Microsoft Office |
| Technical illustrations | Markdown | SnagIt / Camtasia |
| Flowcharts (draw.io) | Git & GitHub | Confluence / Jira |
| Agile SDLC | PostgreSQL | Canva |
| SME collaboration | User-centered design & advocacy | Adobe Acrobat / Illustrator / InDesign |
| Process optimizing | AsciiDoc | SharePoint |
| Audience analytics analysis | reStructuredText | Docker |
| Technical writing and editing | Shell / Bash | Postman |
| Content writing | cURL | Azure DevOps |
| UX writing basics | MkDocs | MadCap Flare |
Technical Writer HQ certification (February 2023)
(Udemy) Writing with Flair (New Edition) (August 2023)
(Udemy) Editing Mastery (by same award-winning editor as above) (September 2023)
(Udemy) Project Management Fundamentals (September 2023)
CompTIA A+ Certification (February 2024)
ISC2 CC certification (entry-level cybersecurity) (March 2024)